SEND Family Santa Special

Santa Claus is coming to town!

The East Lancashire Railway is putting on a Santa Special train specially designed for children and young people with Special Educational Needs and Disabilities (SEND). Join Father Christmas, his happy helpers and other festive characters on a voyage through the Irwell Valley.

You will enjoy all the magic and wonder of our Santa Specials with a few tweaks here and there to make it more accessible. Begin your adventure at Bury Bolton Street Station and enjoy the atmosphere and decorations before boarding your train. Characters will be wandering the platform to wave hello or even stop for a chat and a photo if you like!

Once on board and settled into your seat, a steam train will haul you to Rawtenstall and back on an approximately 80-minute round trip. On the way you’ll meet more Christmassy characters and have the option to listen to a live brass band. Before long Santa himself will visit your carriage with a gift for every little one.

Grown-ups can look forward to mince pies and a festive tipple or soft drink. For the children there will be a drink, chocolate and an activity pack.

Adults – Gluten free biscuits available

Children – Dairy free chocolate available

What makes it SEND friendly?

The ELR is committed to making the event as welcoming and comfortable as possible. To that end we have made the following tweaks:

  • This tailored version of the event is exclusive to families and groups with Special Educational Needs and Disabilities that are accompanying children and young people aged 0 – 17 years.
  • A Quieter Experience – The railway will reduce the musical volume and visual stimuli across the board, ensuring that your visit will not be too overwhelming. The grotto will not feature flashing lights and the characters will tone down their performances as appropriate.
  • Alternative Access – Still don’t want to cross the footbridge? No problem! Chaperoned outdoor access will be provided for those that wish to make use of it.
  • Wider Arrival Window – No need to rush and bustle, your train will be waiting for you on the platform for an extended period before the departure time on your ticket. Board when you want to.
  • Special Calm Carriages – Book one of our Calm Carriages. Please note these carriages will not include a live performance from the Brass Band.
  • Tell Us What You’re Comfortable With – Optional tools will be provided to ensure that you can easily tell our performers what level of interaction you are happy with.
  • We can offer an accessible coach that can accommodate 2 wheelchairs and 6 accompanying people.
  • Registered carers can travel for free.
  • Quick exit off the platform following your train ride to avoid passengers arriving for the next departure.

The ELR offers one free carer ticket per group. You will be required to produce one of the following forms of ID at the Booking Office: Personal Independence Payment (PIP) Document, Disability Living Allowance Record Book, Attendance Allowance Book, Invalidity Benefit Book, Visual Impairment Registration Card (BD8) upon entry.

The event is suitable for all ages with Special Educational Needs and Disabilities. In the instance that you are booking for an over 17 year old and would require a gift, just drop us a line directly on customer.services@eastlancsrailway.co.uk

Heywood Shuttle

Why not start your journey at Heywood and board the Santa Shuttle Diesel Railcar from Heywood (journey time approximately 15 minutes), to reach Bury Bolton Street Station, which is the starting point of the steam-hauled SEND Family Santa Specials? SEND Santa Shuttle tickets are sold on an open return basis meaning that you can return on any service from Bury to Heywood.

Date Diesel Shuttle, departs Heywood SEND Santa Special, departs Bury
23 November 08:55 09:30
24 November 08:55 09:30
30 November 08:55 09:30

 

Heywood Shuttle tickets are priced at £3.00 (Adult) and £2.00 (child 3 – 17 years) and are only available in advance.

Heywood Shuttle Tickets on-sale Now.

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FAQs

Will our service be steam hauled?

Every effort will be made to ensure that steam locomotives haul our Santa Specials services. However, should a steam locomotive be unavailable, the East Lancashire Railway reserves the right to substitute a diesel locomotive without prior notice. We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary.

Where does the Santa Special start?

All Santa Special steam trains start and end at Bury Bolton Street Station. We recommend starting your experience at Heywood Station where there is plenty of parking. Simply book on the Santa diesel shuttle which operates from Heywood to Bury (tickets available separately and on-sale soon).

How long is the Santa Special journey?

The round trip experience from Bury Bolton Street Station lasts approximately 1 hour and 30 minutes.

Can I get off along the way?

Passengers must remain on board their Santa Special train at all times.

Do you have toilets on board the train?

Toilet facilities are available both on the train as well as on the platform at Bury Bolton Street Station.

What present can I expect to receive?

We are providing gender neutral gifts based on age range rather than gender. Under 3’s will receive a teddy; all other age brackets will receive age appropriate gifts.

Can I change my gift on the day?

Unfortunately gifts cannot be changed on the day.

My child is under 3 but we won't need a gift, which ticket do i book?

All “Adult with under 3” tickets will receive a gift, under 3 gifts are a lovely teddy and suitable from birth. if you choose an adult only ticket, your child will not be provided a gift.

Where is the best place to park my car?

Bolton Street Station and the surrounding area has very limited parking. You can find further information on parking here.

An alternative would be to book the Santa diesel shuttle service and start your experience from Heywood where there is a free car park (tickets available separately and on-sale soon). Santa diesel shuttles are scheduled to arrive to ensure you have plenty of time to board your Santa Special steam train.

What time should I arrive for my experience?

we recommend that you arrive at least 30 minutes before your Santa Special Steam Train departure.

I have a pram, is there any where I can leave it?

On each train we have a buggy carriage where you can leave your pram, you will be given a ticket to collect it on your return.

There is a pram route that will let you avoid the stairs to the platform.

Will there be any food or drink available?

Bury Bolton Street has a well stocked Buffet on Platform 3 that will be serving drinks, snacks and warm pies as well as lots of goodies for the little ones.

Refreshments are also available at the Whistlestop Café in Heywood (if you are travelling on the Santa Diesel Shuttle between Heywood and Bury) and the Trackside Bar in Bury (Platform 2).

Is there an alternative to Irish Cream (Festive Tipple)?

You can exchange your Festive Tipple for an alternative soft drink on the day, just ask your train steward.

is the experience accessible for people with limited mobility?

Every Santa Special Steam Train has a specially adapted carriage for people who require wheelchair assistance. We offer this as a private carriage to one family at a time. Our accessible carriage allows direct access by wheelchair. To make a booking, call 0333 320 2830 and we will do the rest for you.

I need the assistance of a carer, do they need to pay?

The ELR offers one free carer ticket per group. You will be required to produce one of the following forms of ID at the Booking Office: Personal Independence Payment (PIP) Document, Disability Living Allowance Record Book, Attendance Allowance Book, Invalidity Benefit Book, Visual Impairment Registration Card (BD8) upon entry.

When purchasing an "Adult and Under 3" ticket - how many seats are included?

One seat is included, with the child under 3 seated on the lap of the adult.

Am I able to bring my dog on the train?

Unfortunately dogs are not permitted at the SEND Family Santa Special event, with the exception of guide dogs.

I am booking for an over 17 year old who would like to attend and would like a present. Is this possible?

The event is suitable for all ages with Special Educational Needs and Disabilities. In the instance that you are booking for an over 17 year old and would require a gift, just drop us a line directly on customer.services@eastlancsrailway.co.uk