Accessibility Statement
The East Lancashire Railway welcomes customers of all abilities.
We operate a fleet of mainly pre-1960’s railway carriages and most of our standard service trains have space available for customers with mobility impairments including some wheelchair spaces.
Given the age and style of our carriages it is not possible to accommodate the following inside the main carriages.
- Mobility scooters
- Wheelchairs
- Collapsable Wheelchairs
- Walking Frames
- Push Chairs
Each train has a special area where the above items can be stowed. Please speak to a member of our station team who will happily show where, on-board the train, these items can be stored.
Full Wheelchair uses are advised that our trains (excluding the Dining With Distinction carriages) have a specially adapted compartment where you can remain in your wheelchair for the duration of your trip. Our station staff will happily assist you with ramp access.
If boarding/alighting at Burrs, Summerseat or Irwell Vale, please seek assistance from the Train Guard who will advise you on the suitable carriage to board and where to store your items.
Within our accessible carriages, space is inevitably limited and we recommend that wheelchair users contact us in advance in order that we can make suitable arrangements. This will help us to make your visit a more pleasurable one.
A step and wheelchair ramp are carried on all standard service trains and these are available to help you to access or leave the trains – please ask a member of staff for assistance.
Wheelchair users please note: our ramps have a weight limit of 250kg. They will take an ordinary wheelchair, plus user and pusher or a small battery operated chair. However, they are not suitable for larger motorized scooters or buggies.
There are toilets on most of our standard service trains. Owing to their small dimensions, we regret that these toilets cannot accommodate wheelchairs. Some services operated by diesel multiple units (DMU’s) may not have on-board toilets.
We welcome assistance dogs in all our carriages.
Please note: no dogs, aside from official guide and assistance dogs, are permitted into Bury Transport Museum.
If you have any questions as to how we can help you further, please do not hesitate to contact us and we will do our best to help you to plan your visit, contact us on 0333 320 2830.
Visiting during Special Events
It is possible to accommodate guests with mobility impairments however, because these events are generally very busy, prior notice is essential before visiting in order to make sure special arrangements are in place.
Dining Train
It is not possible for customers who need the use of a wheelchair to travel in the Guards Van or to travel in the Dining Cars in their wheelchair. Passengers must be able to board our coaches via the steps and make the few steps to their seats either with or without help. We regret that our 1950’s coaches are unable to accommodate a wheelchair.
Guide dogs can be accommodated however this needs to be mentioned during booking.
Mobile Phone Coverage
Generally Mobile Phone coverage is good over all parts of the line however there are 3 tunnels where signal may easily be lost.
Refreshments
Light refreshments are available on most of our trains from our on-board buffets. Buffet facilities are available at Bury Bolton Street on most operating days. Facilities at other staffed stations are open on an occasional basis – please check for details. Additionally, we have pub facilities at Bury and Rawtenstall.
Facilities at our stations are as follows:
Heywood
This station has ample parking for customers visiting the railway with easy access to our station. The station building here is accessed via a small gradual ramp. The station also features accessible toilets.
Bury Bolton Street
This is our main headquarters from which you may choose to start your journey. The station’s booking office, information office and shop are located at street level with the platforms being accessed either directly via stairs, or down a gradual incline to the side of the station.
There is a level car park to the side of the station with direct access to platform 2. However to reach the booking office there is a short walk up a gradual incline.
The station’s pub, The Trackside is located on platform 2 and has good level access from the station car park. Toilets, including an accessible toilet with baby changing facilities, are located on the same platform
Platforms 3 and 4 can be either accessed via the stairs from the main concourse or via the stations ‘barrow crossing’ which can be used if escorted by a member of staff. Also located on this platform is a buffet which has good access as well as toilets, including an accessible toilet and baby changing facilities.
Summerseat
The platform can be either accessed via steps towards the south or by a gradual ramp at the north end. There is very limited parking here and no amenities at this station.
Ramsbottom
The station features flat street level access to platform 2. To access platform 1 you will need to be escorted across the ‘barrow crossing’ towards the north end of the station by a member of staff. The platform is slightly lower than the train which will require the ramp to be quite steep.
Toilets and amenities are available during most operating days.
Irwell Vale
This station is accessible and does have a small car park. The path to the platform is a gradual ramp featuring a cobble covered surface. There are no amenities at this station.
Rawtenstall
This station located next to the A682 has flat street level access to the platform however the surface is slightly uneven as you head towards the train. The station also features Ladies, Gentleman’s and accessible toilets, including baby changing facilities. There is a small waiting room that can be accessed via a ramp as well as a bar area which has flat level access.
Bury Transport Museum
The Museum has limited car parking facilities, including disabled badge space. Entrance to the Museum is step free when entering the Museum Yard from Castlecroft Road, otherwise entry to the Yard is via steps down from Bolton Street. The Yard is lit with floodlights during evening events. The Museum and Yard is cobble stoned which can be challenging for wheelchairs and those with reduced mobility. Inside the Museum, there are lifts to the Education Suite, and the two overlooking platforms. Viewing from the platforms is advised for those with concerns accessing the Museum via the cobbled floor. The Museum features Ladies, Gentlemen and two accessible toilets, including baby change facilities.
(Updated June 2019)
Website Accessibility
Our website has been constructed to be accessible to all website visitors, if you need assistance or would like to report an issue with website accessibility please contact us.
Improving website visibility
If you are using a desktop browser you can increase or decrease the font size by pressing the + (plus) or – (minus) keys on the top of the keyboard whilst holding down the Ctrl key (Cmd key for Mac users).
On your mobile device you our website will respond to any changes you make to your accessibility settings, you can find our more about ways you can make your mobile device more accessible via the external links below:
Colours
To ensure that our site is clear and easy to read, we have chosen font and background colours which contrast significantly.
If you wish to override the site’s colours, you can change your browser settings to suit your own requirements.
Stylesheets
Cascading style sheets are used for all visual layout. If your browser does not support stylesheets, the content of each page will still be readable and clearly structured.
Please refer to the Help section of your browser if you wish to apply your own stylesheet.
Forms
To ensure easy navigation, all forms fields follow a logical tab sequence and are clearly labelled to make the process of filling them in as easy as possible.
Making your computer work for you
There are a number of other ways in which you can change your browser, computer, keyboard and mouse settings to make the web more accessible for you.
The AbilityNet website (opens new window) has helpful advice on customising your computer.
The BBC site My Web My Way (opens new window) has information on how to optimise your web experience on a wide variety of platforms. Start by clicking on the operating system of your computer.
